Repair Procedure
In the event of any failure likely to give rise
to a claim under this Warranty Plan, the
Customer shall, as soon as is reasonably
possible:
- If the Vehicle is drivable, bring it to
an Inchcape Protected Dealer
workshop. One of our customer service
representatives will then contact
the Warranty Plan Administrator for
verification of cover. Your Warranty Plan
booklet must be presented, with up-to-date
servicing records, when booking
your Vehicle for repairs.
- If the Vehicle is undrivable, or if to drive
it could cause further damage, it is
Your responsibility to have the Vehicle
towed to an Inchcape Protected Dealer
workshop. The Company will not be
responsible for any repairs or replacements
carried out by persons other than
Inchcape Protected Dealer staff.
- If a failure occurs outside a 50km radius
from an Inchcape Protected Dealer
workshop, please contact the Warranty
Plan Administrator, on 1300 728 687, to
obtain an order number and/or work
authority, before commencing repairs.
Repairs can only be performed by
an approved Licensed Motor Vehicle
repairer. Only if this is done correctly will
You (or the repairer) be reimbursed.
|
